SHIPPING, RETURNS, & FAQs
RETURNS & EXCHANGES
Your T-Shirt or Leather Jacket not the perfect fit? Not a problem. We have an open ONLINE return policy. We will pay for shipping on all returns and exchanges in the United States. We want to make it as easy as possible for you to try the fit and feel the quality of our products!
All Returned items must be unworn, unwashed merchandise with the tags attached. Items that do not meet these criteria or are non-returnable will be denied.
All ONLINE purchase returns must be made within 30 days of receipt, and all items but be in new, unworn condition with tags.
All IN STORE purchases are final. Exchange or store credit within 7 days in new, unworn condition.
All CUSTOMIZER purchases are FINAL.
All SALE purchases are FINAL.*
*SITE-WIDE SALE JACKETS and SHIRTS may be eligible for exchange or store credit (unworn items only and exchanged within 30 days of purchase).
For return/exchange inquiries: email email@example.com or call us at (212) 228-2020 between 1PM and 7PM EST.
All returns will be accepted at the discretion of The Cast.
Return merchandise to:
THE CAST/ Returns
72 Orchard St.
New York, NY 10002
THE CAST is not responsible for return merchandise lost or damaged in transit. We suggest that you insure all shipments and package the piece properly with padding.
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
The following items are non-returnable. Credit will not be issued for the following:
• All SALE items.
• All CUSTOM LEATHER.
• All lingerie, swimwear, hosiery.
The majority of our products are in stock, however, some products may be made to-order (i.e. archive t-shirts & custom leather jackets). Delivery of your order will depend on your chosen shipping method.
Please contact us with your special shipping needs or time sensitive requests: firstname.lastname@example.org
We ship via United States Postal Service. THE CAST is not responsible for the loss or damage of uninsured items. Other shipping methods are available by request.
Sales tax is only applied to purchases made within the State of New York. Tax charges will appear automatically during checkout.
Please feel free to call us at (212) 228-2020 or email email@example.com to inquire about the status of your order. We will return your call within 1-2 business days.
POLICY FOR ALL CUSTOM LEATHER ORDERS
TERMS & CONDITIONS
All custom orders will be scheduled in the order they are received. When you place your order, we'll contact you about the schedule and let you know when you can expect your custom leather. Delivery times vary but may take up to 4-10 weeks or more. We may be able to produce it faster depending on the complexity of your jacket!
All garments are made to the exact measurements and specifications of the customer from the time they submit and place their order.
Due to the nature of these custom-produced pieces, we are not able to accept returns or exchanges. Please contact us with any questions before placing your order.